eStatements FAQs

Frequently Asked Questions

Q. Can I visit a branch or call in to sign up?

A. No, you must sign up from your home computer to ensure that you can view your statement from the computer you will be using for Online Banking.

Q. When does it take effect?

A. The eStatement will be delivered on your next cycle date; however you may also receive a paper statement for the first cycle after you have opted in for eStatements.

Q. What is electronic-only statement delivery?

A. Electronic-only statement delivery is a feature that offers monthly account statements and disclosures in an electronic format only, rather than a paper format. If you opt-in to this feature, then you will be notified by email when account statements are ready for viewing.

Q. How will I be notified when my statement is ready?

A. You will be notified by email when your monthly statement is ready. The email will read as follows:

This is a reminder that your monthly account statement is now available for viewing at our web site. Please contact us promptly if you note any discrepancies or need further information regarding your transactions. Any questions or errors you may discover regarding electronic transfers must be brought to our attention within 60 days after the statement delivery date. Your statement is deemed delivered as of the date of this email notification.

Is case of errors or questions, please contact West Suburban Bank. Thank you.

Q. How is the information on my electronic-only statement different from that of my paper statement?

A. There is no difference between the electronic and paper versions of your monthly statement.

Q. After I opt-in for electronic-only statement delivery, can I change my mind and cancel the service at any time?

A. Yes. You can always opt-out of electronic-only statement delivery. The opt-out buttons are present on the "Search Statement" or "User Services" page.

Q. Can I opt-in for some accounts but not all?

A. Yes. If you have more than one Online Banking account (e.g., Checking and Savings, or multiple Checking or Savings accounts), you can opt-in for electronic-only statement delivery for any account of your choice.

For example, if you have checking and savings accounts, then you can opt-in to have electronic-only statement delivery for your checking account only. You will receive email notification that your checking statement is ready to be viewed electronically. You will continue receiving paper statements for your savings accounts in the future. However, if you have a combined statement for your checking and savings account and you opt-in for an electronic-only statement delivery, then you will no longer receive a paper statement for those accounts.

To opt-in for electronic-only statement delivery for some accounts, do the following: On the Accounts page, click the statement link in the Make A Selection section next to your checking or savings account. Click the Accept button on the disclaimer page, enter a valid email address, and then click the Submit for this Account button to opt-in for electronic-only statement delivery for that particular account. If you have both a checking account and a savings account, then click the Submit for All Accounts button to opt-in for electronic-only statement delivery for all of your accounts. You will receive email notification that your statement is ready to be viewed at the next statement cycle.

Q. How do I opt-out of electronic-only statement delivery?

A. If you have opted-in for electronic-only statement delivery, you will see Opt-out buttons on the "Search Statement" and "User Services" page. Click either the Opt Out for this Account or Opt Out for All Accounts buttons.

Q. How do I find a particular monthly statement?

A. On the Search Statement page, enter the month and year of your statement.

Q. How long are monthly statements stored online?

A. Two years.

Q. Can I save the statement on my PC?

A. Yes. You can download your monthly statement to your PC. The files will be labeled stmtMMYY.txt, where the MM is the month and YY is the year of your statement. You can open the statement using Notepad of any Word Processor.

Q. Can I print my statement?

A. Yes. On the Account Statement page, there is a Print Statement button that you can use to print your monthly statement.

Q. On the Electronic Statement Delivery Request page, what are the buttons "Submit for this Account" and "Submit for All Accounts" for?

A. You can choose to opt-in for electronic-only statement delivery for a particular account or for all of your accounts. For example, if you accessed the Statements page by clicking the statements link in the Make A Selection section of your checking account, then the Submit for this Account button refers to opting-in for electronic-only statement delivery for that particular account. If you have both a checking account and a savings account, then clicking the Submit for All Accounts button will opt-in for electronic-only statement delivery for both accounts.

Q. Can I still opt-in for electronic-only statement delivery if I don't enter an email address?

A. No. You must have an active and valid email address to opt-in for electronic-only statement delivery. The Email Address field is required and will generate an error message if the page is submitted with the field blank.

Q. On the Electronic Statement Delivery Request page, what happens if I use a new email address that is not on record at West Suburban Bank?

A. On the Electronic Statement Delivery Request page, if you enter a new email address, it will be updated on the system. You will also receive an email at your new and old email address to confirm the email address change.

	West Suburban Bank, Member FDIC, Equal Housing Lender.
	Serving DuPage, Kane, Kendall and Will Counties, Illinois.