loading...

With WSB Credit Control you can:

  • View recent and pending transactions
  • Make a payment to your credit card
  • Raise a dispute on a transaction
  • View account details
  • Report your card lost or stolen
  • Turn cards on or off

With the WSB Credit Control app, you can save time and gain peace of mind knowing you're in control of your WSB credit card with the smartphone in your hand.

Security

Turn your card on or off, in an instant, for any reason.

Control

Control transactions by category or by dollar amounts.

Flexibility

Easily set, customize and modify purchase alerts.

You’re in Control with WSB Credit Control. Get the App today!

  • Download the Mobile Banking app on iTunes!
  • Download the Mobile Banking app on Google Play!

Fraud Protection

  • Real-time alerts keep you informed when your cards are used
  • Transaction controls allow your cards to work only when your mobile device and merchant locations match
  • When your cards are "off", no withdrawals or purchases will be approved.

Control Spending

  • Set spending limits for general use or specify thresholds by merchant types, such as gas, groceries or retail stores.
  • Establish controls by setting device location
  • Change control setting parameters at any time
Image of couple looking at phone

Business Use

Use the transaction controls for merchant codes, location and thresholds to ensure employee spending adheres to your company policies.

Image of man holding phone

Monitor your card from anywhere

  • View recent and pending transactions
  • Make a payment to your credit card
  • View account details
  • Report you card lost or stolen

 

Image of couple holding phone

Frequently Asked Questions(FAQ)

  • What can I do with WSB Credit Control?
  • You can view your credit card transactions, pay your credit card bill and view payment history, lock or unlock cards, report cards lost or stolen, and set alerts and controls for purchases.
  • What are Alerts & Controls?
  • Alerts are customized notifications you set to alert you when something happens on your card. You can be notified for transactions over a certain dollar amount, or a foreign transactions, etc. Controls are limitations you put in place on your card. You can set a control to deny certain transactions, over a certain dollar amount or decline transactions from a gas pump. Set your card preference for your lifestyle.
  • Are West Suburban Bank credit and debit cards supported with WSB Credit Control?
  • No. WSB Credit Control support your West Suburban Bank credit card. Your debit card is supported by a separate app called WSB Card Control.
  • What operating systems are supported?
  • The latest version of iOS and Android are supported plus two previous versions.
  • Do I have to be connected to mobile data or Wi-Fi in order for the app to work?
  • As long as there is an internet connection, via either a mobile data plan or a Wi-Fi connection, the app will work.

  • What do I need to enroll?
  • You need to have the credit card number you want to manage using WSB Credit Control, information about the primary cardholders, and contact information that will be used to set up your profile.
  • I can't get past the enrollment process and I know I'm entering the correct information.
  • Please return to the login page and tap on "Contact" to get the phone number you can call for additional assistance.
  • What is the username, password, and email address requirements?
  • Your username should be between 6 and 16 characters with no special characters (ex., #, !, $), cannot be your first or last name, and must be unique to our system. Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter should include the @ sign, should be valid, and must also be unique in our systemonly one user account can be tied to a give email address.
  • When I try to log in, I get a message "We still can't verify your information" and I'm given a phone number. What is this?
  • Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, then your account will be locked and you need to be unlocked before you can log into the app.
  • Can I just call the bank?
  • Yes, you can call the bank for assistance.
  • I'm trying to enroll or log in and I'm getting a "not your fault" message.
  • This message may sometimes indicate there is a wide-spread issue with the app. You can try to uninstall and reinstall the app. You can also tap on "Contact" to reach a phone number that you can call for assistance or report the issue.
  • What if I forget my username?
  • If you forget your username, tap on the "Forgot Username" and enter the email address associated with your profile. You will then be prompted to answer a security question. After you verify your identity, we will send your username to the email address you provided.
  • What if I forget my password?
  • If you forget your password, tap on "Forgot Password" and enter your username and one of the card numbers that has been associated with your account. You will then be prompted to answer a security question. After you verify your identity, we will send a temporary password to the email address associated with your profile. The temporary password will expire after 1 hour.

  • What are Alerts & Controls?
  • Alerts are customized notification you set to alert you when something happens on your card. You can be notified for transactions over a certain dollar amount, or a foreign transaction, etc. Controls are limitations your put in place on your card. You can set a control to deny certain transaction, only approve transaction over a certain dollar amount or decline transactions from a gas pump. Set your card preferences for your lifestyle.
  • If I've enabled alerts how will I receive my notifications?
  • Alerts, when enabled, will be sent as SMS text messages to your phone number that is in on your profile. If you enable alerts, please make sure a valid phone number that can receive text message has been added to your profile. You may receive your alerts at the email address that is on your profile if the service that delivers text messages is temporarily unavailable.
  • Who do I call for help?
  • If you need assistance and you are on the login page, tap on "Contact" at the bottom right to pull up a number you can call. If you are already logged in to your account, tap on the menu in the upper left, and then tap on "Contact" at the bottom of the menu that appears.
Disclosure:

WSB Credit Control is available through PSCU, Inc or its affiliates. The WSB Credit Control Privacy Policy and Terms of Use pertain to the use of the WSB Credit Control service in conjunction with your West Suburban Bank Visa Credit Card. These disclosures do not replace, supersede or otherwise modify the existing WSB Privacy Policy and Terms and Conditions associated with your Visa credit card accounts. Message and data rates apply.

Scroll back to the top