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Update

We have recently been made aware that some Android users may be experiencing problems with accessing the Bill Pay functionality within the new mobile app. We are working with our vendor on a fix and expect to have an update pushed out to our customers soon. Please use online banking for your Bill Payment needs while we work to provide you a better mobile experience. If you notice the Android app is slow, please try restarting your phone after the update. It's a good idea to restart your phone periodically as it helps it to run more smoothly and work better. We apologize for the inconvenience and appreciate your patience

New Mobile Banking App Now Available - 06/22/21

We are excited to announce an upgrade to our consumer (West Suburban Bank - mBanking) and business (WSB Biz Banking) mobile application. Our Consumer apps will be combined to create one unified app. This upgrade provides you with the same features that you love today, but in a modern, updated design. Some of the new features include:

  • Improved user experience & interface
  • Ability to reveal a typed passcode on the login screen
  • Multifactor Authentication that matches online banking
  • Fixed recurring transfers for mobile
  • New Dynamic/Editable Fields for Transaction Details
  • My Credit Score
  • Biometrics for Android (Face ID)
  • Custom greeting with your name

If you are an iPhone user and your phone is set to automatically update, no action will be required from you. However, if your phone is not set to automatically update, you will need to download the new application from the App Store.

If you are an Android user you will need to download the new application from the Google Play store.

Once the new mobile banking app is available, if you attempt to access the old application, you will see the following error message:

Error Message Example

We are excited about this upgrade. Please note your access ID & passcode will remain the same when accessing the upgraded mobile application.

Frequently Asked Questions (FAQ)

  • Why are we upgrading our mobile application?
  • We are launching a new mobile banking app experience that offers the same features and functions you use today, but with an updated client experience. Upgrading the application gives us the ability to grow our mobile platform at a faster rate with more services to offer you. New features include:
    • An updated user interface and user experience
    • New look and feel
    • Biometrics for Android (facial recognition)
    • Fixed recurring transfers via mobile
    • Easily viewable links on the "More Menu"
  • When my new mobile banking app goes live, what can I expect?
  • Our goal is to make this transition as easy as possible for our mobile banking users. Please keep in mind that we coordinate all elements to release simultaneously, but some processes could take longer than others. Following are some things to expect:
    • Biometrics: The app requires your permission to continue using this security method. See question below for more details.
    • Terms and Conditions: You must accept the new Terms and Conditions for the application.
    • Camera feature: The new app includes mobile check deposit functionality, which requires use of the device’s camera. You will be prompted to allow the use of your camera, even if you do not plan to use the mobile check deposit functionality.
      • As an Android user, your application could take several hours after the launch to show up in the Google Play store. We recommend you use the following URL to go directly to the Google Play store for download. Google Play Store URL:https://play.google.com/store/apps/details?id=com.apiture.xpressmobile.c2wsbli
        Note:
        This URL will not direct you to the new app until it has been released on our migration date.
      • Our former mobile banking application could still appear in Google Play as a viable choice even though this app has been deleted. You will get an error message if you try to download the old app. Please use the URL we provided you instead of searching for the app in the Google Play store.
      • As an iPhone user, you may need to uninstall your existing iPhone app, then install the new iPhone app in order to begin using mobile banking.
    • If biometrics are enabled on my mobile banking application, will these work automatically in the new app, or will I need to enable these again?
    • Upon initial login to the new mobile banking app, if you have enabled biometrics for either your Android or iPhone device in the past, you will see a message requesting that you sign into the application with Access ID and passcode to continue using biometrics. Once you have completed this initial login, you will be able to use already established biometrics for sunsequest logins.
    • Will we lose any fuctionality?
    • The PreView balance check functionality has been removed from the new mobile application. Recognizing the overall increase in end user adoption of our biometitics (Touch ID/Face ID) feature, we chose to remove the PreView fuctionality due to low usage. Other than PreView, the remaining features and fuctionthality we have in place today are included in the new application.
    • What happens to text banking functionality? Will I need to re-enroll?
    • Yes, once your new mobile banking application launches, you will need to re-enroll for text banking. your long code for text banking is: 1 928-517-5809. Complete the following steps to re-enroll:
      1. Log into Online Banking.
      2. Click All Services & Settings.
      3. Click Text Banking under Banking Services.
      4. Click Enroll New Device.
      Direct any questions about this process to our Customer Care Center.
    • Why am I getting a “Welcome to Mobile Banking” email when I have been a mobile banking user for some time?

    • As we move to the new mobile banking application, some users will receive a welcome email. However, some individuals who previously used our legacy mobile banking product may receive this email in error. We apologize for any inconvenience this may cause you.

    • What should I do if I notice any issues with the application?
    • We do not expect any issues with the upgrade, but if you do notice anything, please contact Customer Care Center to report an issue.
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